Again, it's a shame that people aren't made to feel valued. We are VERY poor at doing that. And do you know what, it wouldn't cost a thing to change it.
Anyway, I am not only going to agree with your last paragraph, I am going to wholeheartedly endorse it. Even the management themselves are the first to admit that, yet your right, it wouldn't cost a thing to change.
I agree and endorse wholeheartedly the first quote. However, I don't know of any managers that admit it, or even think to practise it.
And yet, it doesn't take a whole lot effort to do.