BEagle et al
Not overly defending the pax staff as I have been embarrassed by the standard of pax handling at the covert Oxonian aerodrome on several occasions but they are fighting a bit of a losing battle with the rest of the station in providing services to the pax. For example ... it takes 2 hours to ground feed a full VC10 load of pax in the event of a delay and thats only if the pax can be transported to the Gateway during a meal time! and if MT can provide buses to ferry the pax to and from the Gateway.
Its all very well complaining on here annonymously about the lack of care but have you actually inofrmed the SAMO of the problems? He cannot do anything about a problem unless it is actually brought to his attention. Alternatively pass your comments to the DTMA standards staff and let them look into it.
But it's not all one sided though. On several inbound Hercs, I have been told to get off and not unload the pax bags by ALMs and Captains until they had left the aicraft. Even though the bags were on the ramp and we would not be interferring the front end crew leaving via the front. But then it only meant the pax had to wait another 15 miins for their bags.