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Old 23rd July 2025 | 08:29
  #25 (permalink)  
safetypee
 
Joined: Dec 2002
Posts: 2,776
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From: UK
A difficulty or a mess

The proposal to add a switch, complexity, overlooks the obvious - fix the original issue.
As per James Reason 'drain the swamp not swat mosquitoes'.

First identify the issue, not 'problem' which suggests a solution. Applying systems thinking to complexity recognises that there may not be a unique solution, only small improvements.
Is the issue a difficulty or a mess; "… where the issue is a 'difficulty' then people with a solution are an asset. When the issue is a 'mess', then people with a solution are part of the problem". Russel Ackoff

With hindsight this form of issue can be identified in many incidents / accidents, and reflects the choice of action in design and certification, with roots in safety mindset - cheaper, quicker, …
Quality has unique value, an insurance perhaps never used, or not recognised if used, but if absent is a cruel reminder of human fallibility - thinking at organisational level.

" There is a rather touching faith in the magical ability of technology to solve problems in a way which turns a mess into a mere difficulty. This belief is particularly widespread amongst decision makers who do not understand the technology. It is also complicated by the false belief that expertise in one area enables that expert to offer informed advice across a whole range of domains where they do not have the necessary know-how.
Modern technology induces a kind of techno-paralysis, whereby the victim suspends all sense of reason when dealing with it. Yet technology, no matter how sophisticated, is just a tool. It is not magic and will not automatically evolve towards a state where it will comprehensively address an ill-defined mess. Policy makers, however, rarely seem to understand this. The computer on its own cannot rectify an ill-defined 'digital' (binary, linear, thinking) decision making (DDM) mess. " Ray Corrigan


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