I was until recently a regular BMA passenger. I then started to notice an advertisement about British Midland trying to match the lowcost carriers for fares and it certainly shows as I noticed that it also tried to match them in the customer service area as well, with indifferent customer service as well as the hassles of LHR. I wrote to Michael Bishop and did not receive a reply, obviously matching the low cost airlines customer service. I am very sorry that BMI has reached this sorry state as once it was one of the best airlines in the world and I was prepared to pay Business class fares to fly with them. I do not fly with BMI any more.