'The Ironies of Human Factors' Hollnagel and Dekker
Unfortunately behind a pay wall - unless someone knows better; an authors e-print perhaps ?
Abstract.
https://www.tandfonline.com/doi/full...eedAccess=true
ChatGPT expanded summary (
beware, a machine view, it has no brain so use your own)
https://chatgpt.com/share/677c05d9-3...2-047a73ed2873
Background Refs:
Automation: ( human, technology, and operating environment )
http://johnrooksby.org/papers/ECCE20...er_ironies.pdf (30 yrs on - 12 yrs ago)
"Most systems nowadays are socio-technical systems that involve people working together, and with technology. The resilience of these systems is heavily dependent on the people who use them to act as the last line of defence when the technology inevitably fails, possibly in ways that were not expected by the designers. People are good at stepping in to save the day because they are inherently flexible and adaptable."
General:
https://www.tandfonline.com/doi/epdf...eedAccess=true