Originally Posted by
Justapax1
My bitches against BA are in no particular order
1) they don't provide the service that other airlines do, but are no cheaper, at Business and First Class levels (First Class is purely hearsay, I've never flown First with BA)
2) They are overstrict on hand-baggage. I had the result of six months' work by a scientific team (so say 3 man-years) on my lap that would easily have gone in an overhead locker or under the seat in front of me, but they insisted that it went in the hold. Result: complete write-off, unhappy customer, a research programme set back by six months, the legal department sued BA for £ 1m. BA contested it, lost, and ended up paying both parties' legal fees, so £ 1.5m. The seat next to me was unoccupied, so holding the device in my lap wasn't inconveniencing anyone, and the device needed to be kept at a constant temperature. The ideal solution would have been to have kept it powered up so the crystal oven never cooled down, but these were the days before seatside power sockets.and the device was wanted in a hurry.
3) Their baggage handlers can damage goods that have been designed to withstand a 20g ballistic launch.
Do BA actually employ their own baggage handlers ?