Originally Posted by
SWBKCB
And typical of forums like Pprune to try and absolve the airline. However, just because you've outsourced the activity, you can't outsource the responsibility. The passengers contract is with the airline to transport them from A to B, and the airline failed.
Again, technically incorrect. Theres failures, but tbe outsourced companies work for a wide range of airlines and thus could have happened to anyone of them. The only way this can be resolved is with a change of procedure at this airport. I'm certain Ryanair will be scrutinising the procedure there from now on. Its highly unlikely that airlines will go back to head counting, unless requested for a particular reason. Believe it or not, it was seen as a failed procedure in itself, with constant inaccuracies. Humans will be humans afterall.