DUNLOPS UP
You've hit the nail on the head!!!
This is the old old story of empty promises from a totally corrupt and unscrupulous manager. He has been managing in this style from his early days at LHR and will continue to do so as long as he has a hole in his arse.
I cannot name him for obvious reasons but I can relate a string of promises and assurances that haven't been kept but it gets awfully boring after a while.
MP