How to handle...........?

[flapsforty]

SydGirl like you, I think I should have handled that situation better. But because I don't know how I could have done it better, I posted it here in the hope of getting some feedback from colleagues.
Perhaps, if you re-read my first post, you have some suggestions for me, because honestly, I am a bit stumped with this one.
3 small pointers though. Firstly, I didn't require the rolls for myself. (cheese rolls and weight loss don't go together ) Secondly, half the pax were asleep and from doing that flight at least twice a month, I know that they stay asleep until we wake them up for landing. So no pax would suffer cheese deprivation from 2 rolls going to the cockpit.
Thirdly, if a polite question and a more insistent but still pleasant question do not work, I do think I am within my rights to order something if that avoids a discussion in front of the pax. In 3 years of being 737 Purser, this was only the second time I have had to resort to an outright order, so it is not something I do lightly. I greatly dislike ordering peole around in fact, but sometimes giving an order just goes with being the boss.
Anyway, please give me your honest thoughts on what and how I should have done differently.

Smile she is a pleasant, pretty, self assured girl with a lot of different work experiences outside aviation. Not a lot of formal education I believe, but hard working and bright. She said she had no individual bad experiences with pilots but "their arrogance just gets up my t!ts"
We used to fly with the door open the whole flight berfore sept 11th and had a very communicative culture between FAs and Pilotson the 737. Since the the closed and locked door policy, this is rapidly changing for the worse. The company doesn't pay much attention to this. Due to cost saving, the joint half-day CRM sessions between cockpit and cabin have been axed, and I can see the whole thing deteriorate.

Like you, I encourage the FAs to go to the cockpit and 'feed and water' and also to just bring a cuppa for themselves and go in for a few minutes rest and a chat. In this instance, I told the Captain on the next stretch that I needed him to do some 'cockpit PR' and could he please pay the girl some extra attention and show her around the different bits and buttons in the cockpit if she came in for a chat.
After our 4 AM talk the girl herself somewhat grudgingly but with a small grin, offered to take the boys their coffee, and stayed in the cockpit for quite a while. But if that was just to please me or because she really did want to change her attitude I do not know........

Thank you all for taking the time to read and respond. Being able to share stuff like this with people who know what it's like once you're 'up there', is what makes me like this forum!