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Old 6th February 2004 | 04:26
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flapsforty
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Joined: Feb 1998
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From: Europe
Question How to handle...........?

Had the pleasure of flying a whole week with the same bunch of happy, hard-working FAs. Every flight a breeze despite long delays due the winter wx chaos and despite wake-up between 0300 and 0400 6 mornings in a row.

Day 5, early out of Lissbon. First thing they serve in the back is hot olive cheese rolls. Might not sound like much but they are scrumptious!
With over half the pax asleep I know they will have more than enough rolls. So I walk to the back and ask one of the FAs to please give me 2 rolls for the pilots. (Jan is diet month at 40Towers so I bravely didn't ask for roll no3 )

So this really pretty, generally friendly and dedicated FA more or less refuses to give me 2 rolls. What the !!!!, thinks I???
Not wanting a discussion in a cabin full of sleeping pax, I insist a bit but no joy. I then politely order her to hand me 2 rolls. And get them handed to me with a look of disgust.
Not the way I like to deal with my crew at all.

Had enough time to ponder this as my pax stayed in dreamland for the next few hours and as the FAs in the back were as good as gold, they didn't need my help either.

Brooched the subject with the girl when the 2 of us were the first ones at brekkers next day. Turns out she thought pilots were uppity sods who behaved as if the sun shone out of their backsides and therefore feeding them anything extra on top of their 'Happy Meal' (their sarnies come in a cardboard box reminiscent of the McD thing) was unnecessary.
She's only been with the comp for 7 months, and truthfully the assholes in the cockpit are very very few and far between on the 737. So how she can have come to that conclusion is a mystery. Tried my very best to have some sort of constructive talk with her and to make her see that her own attitude wasn't exactly helping matters.

This girl is a wonderful FA in all other respects, she didn't mind being overruled by me on the issue, she just wasn't going to be nice to pilots!
She was polite and pleasant about it all because that's what you are when your Purser pulls you up on something, but I'm pretty sure I totally failed to make her see that working together gets better with small kindnesses and courtesies extended both ways.

Anyone here on the forum who could help me to get a handle on this for next time?
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