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Over here it is more the norm that if someone is having problems we give them a bit more individual attention. Maybe not so much while going through the classroom part (but they try) but after we get them on the floor for OJT. If someone is having some issues with a concept we send them back to the sim with some folks from the floor and the training dept. and go over it with them quite a few times. We expend quite a bit of energy to get folks through. Sometimes probably more than we should on some.
regards
Scott