Perhaps now that Peel Holdings has a finger in the pie at Teesside so to speak, things might improve. Local authorities aren't exactly the best people in the world to be running a commercial enterprise, and the poor b#ggers at Teesside had 5 of them in on the act!
Have to agree that there is still no excuse for poor service, regardless of the physical facilities. Shame the MD can't get the place up to the standard of his pad in Yarm.
As far as security is concerned, I've had dealings with the head of security there, and he doesn't exactly bust a gut to get things done. Pity that seems to have rubbed off on the rest of his team.