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Old 3rd February 2004 | 02:23
  #6 (permalink)  
stickyb
 
Joined: Feb 2000
Posts: 542
Likes: 0
From: asia
Blueyonders Customer Care, or lack of it!!

Nearly 12 hours after emailing administrator, postmaster and abuse @ blueyonder.co.uk, all I've had is an automated reply from abuse
Thank you for your message to [email protected]. Your email has been received and will be processed in due course. This particular reply has been used because the mail was sent from a non-blueyonder address.

Due to the overwhelming amount of email received at this address, you may not receive a human response. Please be assured that your message will be read and your concern will be noted.

If your message is a complaint regarding Unsolicited Email or Newsgroup abuse originating from an blueyonder account, please be sure to include ALL header information in your complaint. Complaints without full header information cannot be processed.

blueyonder's Acceptable Use Policy does not permit the sending of Unsolicited Commercial Mail or Newsgroup abuse and such activities are not tolerated.

We will investigate to determine if there has been a breach of our Acceptable Use Policy. If there has, we will contact our customer and mandate that the activity ceases. Further breaches will lead to termination of the customers' account and, where appropriate, legal action.

If you are a blueyonder customer and your message is a complaint regarding Unsolicited Email or Newsgroup abuse originating from outside of blueyonder please be aware that there is little we can do to stop this. We are planning user-definable mechanisms to deal with this problem which will become available in due course.

Thank you for your cooperation.

Regards,

The blueyonder Abuse Team.
oh, and yes, I am still getting virus e-mails from the same tcp/ip address!!!
stickyb is offline