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> "The field guide to understanding human error"
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Speaking for the Dead
“What you’re doing, Sidney,” Jim Reason said, looking at me intently, “is trying to crawl into the skull of a dead man.”
He turned to gaze at the teacup in his hand, shook his head, and grumbled.
“How is that possible?”
The way he looked, it was not a question.
Excerpt From The Field Guide to Understanding 'Human Error' Dekker, Sidney;