Problem with HooYu photo's on mobile phone.
I am currently in the process of applying for a basic DBS check. Filling in the forms, on line, is fine.
The problem comes with the "Liveness " check conducted by HooYu
A link is sent to my mobile which allows them to view my happy smiling face, or rather it would be, if, I didn't keep getting messages saying "move closer, slowly". Also "are you still there?...you haven't been active for a while"
This to allow my face to fit into the rugby ball shaped area, as per the example shown. However, the message keeps appearing, irrespective of how close I get to the extent my face becomes hidden as it takes up the whole of the designated area, which, to me, doesn't seem right.
This is becoming, ahem, "more than very frustrating"
Any help / practical suggestions (in non techie terms, please) would be welcome.