To all of those who are batting at Andreas at SAF you must not be "professional"pax. Any road warrior worth their salt recognizes the value a professional travel agent provides. Lets see its Friday afternoon, an unadvoidable change in schedule causes me to miss my flight - oh yeah I would much rather juggle my laptop at some cr@ppy payphone to connect to some website or use my cell to call 8 different 800 numbers where I can wait on hold for 4 to 400 minutes to try to find a flight home-NOT. I make one call to my professional travel agent and say get me home tonight. This service is worth the 10% unrestricted commission hands down. If BIG US AIRLINE can charge me $2400 US to fly no notice from SEA to ORD they can pay my travel agent 10%!
As a pax that spends more than 250 nights on the road a year I rely on my travel agent - I do not want to have to rely on the internet to do this myself so I can save BIG BANKRUPT US AIRLINE a few commission dollars.