GlueBall: We have learned to live with and USE the internet for our customers, so we plan to stay alive for a long time.
There are certain trip arrangements, where a professional travel agent still by far beats the internet: E.G. that 12-stopover itinerary across Europe, advice about whether the Annapurna- or the Everest-trek is more interesting, 24-hour support in case of a crisis like Sept. 11... etc.
The real problem is the Enron-attitude of the airlines, their arrocance has increased since the handout by the government. They have 3 enemies, according to my opinion: The customer, the travel agent and their own staff.