Its normal to be treated inhumanly. Seek information about the owners of the company. TIM is an organized crime syndicate from Varna, Bulgaria. This company was established by the goverment in the late 2000s and then gifted to the criminals. To be precise, not all of the bulgarian operators are like that, but I am sure you are not coming back to east Europe based on your bad expirience, sorry to hear that. Best of luck to you Simon.