Originally Posted by
rog747
TUI's Customers are not taking too kindly to constant airline and flight changes to foreign 3rd party ACMI carriers.
I appreciate Jet2 Holidays also use leased aircraft from notables Air Tanker and Titan, plus a small number of 737's from both ETF and Air Explore, but Jet2 do not seem to get the rumbles and grumbles from their Customers that TUI seem to get from theirs.
The major difference here is the way ACMI frames are used.
Jet2 do full entry into service maintenance, a cabin refit into LS spec, partial LS livery, LS cabin staff and manage the day to day operations of the aircraft themselves. To 98% of the population, they wouldn’t have any idea this wasn’t a regular Jet2 flight.
TUI, unless things have changed recently, don’t do any of the sort.
Another key difference being that LS are using these frames to supplement summer capacity and will always have multiple spare aircraft across major bases on any given day, negating the impact of any issues with aircraft or scheduling. TUI are forced to use ACMI as the problem solver in the first instance, covering an existing major capacity hole in their fleet.