I read this item reproduced from The Telegraph on another site.
‘I’m always rejected at airport e-gates – so the Passport Office suggested changing my name’
article by Gill Charlton, Travel Writer Sun, 7 April 2024 at 12:00 pm
Dear Gill,
I am a British citizen living in Portugal. For some reason my old passport wasn’t being accepted at airport e-gates to enter the UK. I have renewed my passport but the problem persists when entering the UK.
Immigration officers only ask where I’m travelling from as they put my passport in a scanner. When I ask why I have been rejected by the e-gates, I’m told either that they have different software to that being used by the e-gates, or that it’s because I have a common name. When I phoned the Passport Office to discuss the problem, an officer said that perhaps I should consider changing my name!
Can you help me get some answers?
- David Clark
You can search online for the full article and the sensible answer.