Just lodged my renewal through Veritas at auspost again.The Auspost lady warned me they have changed their system and it would take her a while to work through it. A line out the door of the post office, while she struggled to get the same documents as i used last time (original birth certificate etc) to load. She was clenching her fists in frustration. It probably took her 20-25 minutes. How is it we have front line workers as persistent and patient as she was in Australia, but a faceless bureaucracy somewhere making everyone who has an actual productive job to do more difficult. Anyway....lets see how long it takes that bureaucracy to verify the same documents as they did 2 years ago
