Very true. In 40 years of working in pharmaceuticals, consultants either came up with a report that backed the CEO / Board's wishes or told the CEO / Board what the employees had been telling management for years but to no avail! Thousands, indeed millions could have been saved by listening to the people "on the ground" / "at the coal-face." There is most definitely a place for the 'right' type of consultants but be very careful in their selection.