PaxBoy
BA and American are in the same alliance. I have not used American in around 15 years but always preferred Delta when possible but to be honest I stay away from US carriers and because where we operate I don’t have to. BA is not a carrier I use much and I do try and avoid but used on 4 legs last year and ok but dislike Heathrow.
The tale of the poster to be frank is outrageous. Customer service hits another low in the US.
Cheers
Mr Mac