When companies - of almost any size - have this kind of problem (one that could end them) - they have a couple of SOPS, which often go in this sequence:
- Deny everything
- Blame anyone outside the company
- Throw a couple of people or a division under the bus
- Bin the CEO
- Go to court - to continue denying everything
In between these, they sit on their hands and scream at
PR to do something.
You will notice that these responses are the almost identical to a five year old boy caught out by his parents ...