Originally Posted by
PAXboy
One of the symptoms of modern British mgmt is to ignore feedback from staff. I could quote examples from many different fields where they have feedback sessions, then do what they wanted. When the predicted problems emerge, they assure that they are taking these concerns seriously.
You are correct. Or even more so, to sneer at staff feedback. You can even see examples in the thread above from the "well, they always complain anyway ..." school of taking notice. Alex Cruz when at BA was a past master of it. Junior acolytes have a part to play, in massaging staff response summaries to make it look more positive than reality, especially for something they feel the Big Boss is behind. In one case I was involved in, honest staff responses about a corporate campaign about showing respect to fellow colleagues were poo-poo'd by some higher management in the board meeting in a manner which was the direct opposite of what the campaign was meant to achieve.