Flylot123
Hell yeah, I had the same impression, when I was in Lodz at Bartolini. Sometimes they just don't inform you or forget just things, which were important for us (they wanted to provide some important documents e.g.)...
Is this a professional behaviour? They pretend to be professional, but in the end? You pay for the low prices with your time.
I would rate them 6/10, which is okayish.