Based on what has been posted on the Aurigny website, the situation is going to remain fragile for a while which doesn't bode well once the Summer timetable kicks in.
Disruption Statement – 2nd March 2024
Dear Customers,
We would like to apologise for the significant disruption you may have experienced while travelling with us recently. We fully understand the frustration and inconvenience caused by the unexpected cancellations and delays, and we want to assure you that addressing these issues is our top priority.
Unfortunately, the planned annual maintenance on two of Aurigny’s aircraft – one Dornier and one ATR - coincided with unforeseen and separate technical events that impacted both the Embraer and the ATR fleet. These technical difficulties were further compounded by challenging weather conditions this week, and our recovery efforts were constrained by a shortage of crew personnel from one of our standby aircraft capacity suppliers. These factors have regrettably led to disruptions across our flight network, affecting many of you.
We recognise the impact that flight cancellations and delays can have on your plans and commitments and sincerely apologise for the impact it has had.
We do not take the decision to cancel flights lightly, and every cancellation is made with careful consideration of customer safety and operational feasibility within our permitted operating hours. Extensions have been requested and granted by Guernsey Airport throughout the week to maximise the number of flights we could operate with the available aircraft, and we have, where possible, contracted in third-party capacity to bolster supply.
Our technical team continue to make every effort to return all aircraft to service as soon as possible, and one aircraft has returned to service this morning, whilst a further aircraft is anticipated to become operational by tomorrow morning. We expect services to gradually return to normal by the end of the weekend. Service resilience will, however, continue to be fragile during March whilst we await the return of aircraft undergoing planned maintenance in Europe, and our dedicated teams will continue to work tirelessly around the clock to minimise further disruption, rebook affected customers, and ensure that everyone reaches their intended destinations as soon as possible.
We appreciate the patience and understanding you have demonstrated during this challenging time, particularly in your interactions with our frontline staff and thank you for your continued trust in Aurigny.
If you have any queries regarding this disruption, please contact us on Facebook Messenger or via WhatsApp (messages only) at +44 7436 422 214 until 21:00, or call us on +44 1481 267 267 until 18:00.
Kind regards,
Aurigny Customer Services