Originally Posted by
MikeSnow
I experienced a ISO 9000 certification audit, and the first thing the inspector said upon arrival was something along the lines of: "Don't be concerned, I'm not here to find evidence you are not compliant, I'm here to find evidence you are compliant.". And he wasn't lying, that's exactly what he did.
As a former ISO 9001 auditor then I must say, at least in our culture, this is the way forward. The task of the assessor is not only see if the work done corresponds to the processes described. The task is as well to improve the processes and the way of doing things. If people feel that the assessor just tries to find errors, then they will shut up, and not provide information about the actual work. This will not create a better way of doing things.