In December 2023 one in six delays were attributed to Airservices.
In January 2024 one in eight delays were attributed to Airservices.
Airservices have stated that pre-COVID the delays were something like one in 10.
Either Airservices is taking a hit for something outside their control - i.e. scheduling, poor airport and apron design, weather or it really is a Bridget (S**T SHOW).
How can anyone think 1 in 10 is acceptable? Shows a real lack of focus on service excellence. For 1 in 10, then I suggest the Terminal Control Units in BNE, MEL and SYD need more staff so that there is sufficient staff to cover any unplanned absences without invoking Overtime. Too often the ATFM Daily Plan says Reduced Staffing (XFactor Reason: Staffing) and therefore lower movement rates directly attributed to AsA poor management and resource planning. Lower movement rates = less income for AsA. I guess the Cost Benefit Analysis indicates the cost of more staff is > the lost income.