Originally Posted by
dantheflyboy
I always thought that if your flight diverted that the airline had a duty of care to get you to your destination. Is that a gesture of good will? or a protection in law?
Aerlingus regional (Emerald airways) flight from Birmingham to Belfast city running late and looking tight to beat the city airport curfew. Airport information went from Next info @22.15 to flight diverting to Belfast international, so far so good. Set off to collect passenger on this flight. Then it seems a change of plan took place as aircraft suddenly turned left towards Dublin and indeed subsequently landed into Dublin. Passengers were not offered onward travel northwards, in fact they were given a bus timetable and told to sort themselves. The problem was then that the bus was full and a further 2.5hr wait for the next one. My friend ended up sharing a taxi with other passengers getting back to Belfast at 02.30. So is that normal customer service from this airline? Is Aerlingus aware of Emerald tarnishing its reputation? Have any rules been broken? Your thoughts please.
Why do EIR/ divert to BFS on occasions and DUB on other occasions. I assume DUB would give them better rates but BFS to me is more logical and quicker for pax to get home?