Originally Posted by
ahwalk01
Hi Mat, I used it a few years back. Usually updating ID documents should be no issue. Who is the provider. Usually they can get a response if you can’t. The system has changed since 2016 so I’m unsure whether the email is really an issue.
Type ratings usually take longer to come back but they usually publish response times. It’s easier if you’ve been in the system before. I’m stateside right now so happy to dig into it if needed.
Alex.
Thanks for your answer Alex! The issue is that i can't log in at all so updating my documents is impossible. I am trying to change my email in order to get a password reset email on my current address. The guidelines on the FTSP FAQ section detail a process that I cannot follow since I now have a different passport number
. My best bet is to wait for an answer from the help desk however it's taking longer than it should.