You are right framer but she was part of the problem, nearly thirty years of being in on it, she was never going to be the solution.
Air NZ have had CEOs who work as cabin crew and throw bags. If Hudson wants to know how to fix OTP then she should spend a week out of her office and walk around some ramps and crew rooms, talk to staff and ask questions, plenty to be learnt for free from those at the coal face who see the choke points.