Out of Trim,
Every page we serve to you has the caption at the top of each page, the very first one, saying 'user cp.'
Have a look sometime you might get a pleasant suprise.
Regarding the other recent comments especially auto response I'm afraid they just don't work. With our readers the message header bears no relation the actual problem
You are making the fatal but understandable mistake of applying knowledge, experience and logic to to the problem
Please refer to my earlier post regarding the mass market's understanding of basics. The actual problem is never apparent until I garner whatever sliver of information is offered, often accidently and apply it to the database. Then, and only then can I take any short cut at all and select from a boilerplate reply.
Regards to all,
Rob