Originally Posted by
davidjohnson6
Is this the bus company that told the drivers not to stop at bus stops, regardless of number of people waiting, because the passengers getting on and off delayed the buses and made them look non-punctual ?
LTN has had over 2 months to figure out what to do for Xmas post-fire. Everyone knew that there would be a big exodus from London shortly before 25 Dec... it happens every year (war and pandemics excepted). Capacity planning and workarounds should have been in place with over 2 months notice.
At the very least, multiple emails could have been sent to pax begging them not to drive to the airport at peak periods, as well as putting flashing red messages on the LTN website to the same effect. Cheap, effective, easy to do, but but seems nobody could be bothered to do this.
The Xmas peak is just a few days... perhaps somebody might like to start thinking about what to do for summer 2024 ?
Operations Manager Surface Access, Head of Marketing and Communications, Head of Passenger Services... perhaps the three of you might like to have a chat about this ?
Couldn't agree more. Of course this time of year is extremely busy and some congestion is to be expected... However, the tools that are available to get as much information and as many messages out there as possible, just has not been used. Ultimately it is just lack of basic customer service. All these tools and medias are pretty much free for the airport to use also. Signage, emails, website messages and social media posts - all the basics to spread some information and to ready as many people as possible just wasted.