Originally Posted by
1201alarm
BS.
The purpose of the airline indutry is to bring people to the place they booked.
Yes, but on aggregate.
Every single one of those passengers wants to arrive infinitely more than they want to arrive at the right place.
Let me try this a different way. Do we want the controller out of their comfort zone?
I hope we can agree that we don’t want that. We don’t actually want a controller finding out on the job where their personal limits are.
So what seems to have happened here is a controller soft pedaling on an important but non-urgent request for LH. One that we would all hope and likely they do to that they could have accommodated, but they clearly felt unable.
What we are left with, in my view, is why is the controller so close to the edge of their envelope that they just cannot countenance accommodating this request more timely. That they will have or care to find a reason not to?
And then by consequence, what would it take to put them back into their comfort zone for when this situation inevitably arises again?
TL;DR what is required to fix it?