I hope this thread is drifting along the lines of "lets not blame the controllers'. I seriously think they do the best job they can do with what is available to them. They are great - its a system issue, and Australia's BS corporate culture of get less people doing more work, cut costs, up profits and reward execs. And this corporate greed culture leaves a trail of underperforming processes and practices and totally burned out workers.
Hang in there controllers.
From grateful and understanding pilot.