Has the escalator in the arrivals area of the main pier ever worked? It's only a small escalator but EVERY time I arrive back at Luton there are queues waiting to get back up the stairs. And there doesn't seem to be enough e-gates for Border control either. The whole air side arrivals process needs a rethink. Endless corridors, up and down stairs and then a long wait at the border. The only positive being that hold luggage is already on the carousel by the time you've made it through the logjam.