21.5m is already a figure too far and demonstrates that the customer experience is at the bottom of their list of priorities. So what’s next, installing narrower free seating or removing the seating altogether so the terminal becomes standing room only unless the passenger eats or drinks?
So how is this acceptable? When this was taken the cap was 18m. Anyone remember when the terminal was built and it was claimed the capacity was just 5m. Luton is by far one of the UK’s worst airports yet many here want to see more passengers.
