JDR............Hudson clearly thinks she can continue to screw both staff and customers. Nothing's changed since Joyce 'departed', and despite all the insincere apologies, it's clear that nothing IS going to change until the idiots in charge at Qantas realize that their toxic management style is doing nothing to restore public confidence in the brand.
From a customer's point of view, Qantas represents poor value for money, is a difficult company to deal with, and the reality is that other international carriers offer a far more attractive product.
If Hudson doesn't start to change things really quickly, there will be no business left at the Dying Kangaroo for her to manage.