Qantas reveals five amazing facts you didn’t know about your flight!

You think it's our fault that we sold many thousands of flights we never intended to operate? Actually it's yours. And our workers'.

BERNARD KEANE

OCT 31, 2023

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(IMAGE: AP/MARK BAKER)Rather than a dry-as-dust legal document in response to the Australian Competition and Consumer Commission’s charges of knowingly selling tickets to cancelled “ghost flights”, Qantas has surprised us all with a spirited, breezy “Five Fun Facts You Didn’t Know”-style defence in the Federal Court backed up with a fun FAQ.

Here’s a quick guide to this amazing trivia we bet you didn’t know when you bought a ticket for your Qantas flight.

Fun fact 1: You did not buy a ticket for your flight!

Qantas directors loitering in Chairman’s Lounge when they should be booted out

Read MoreYou may think you bought a ticket for a flight. You may have received from Qantas a ticket for a flight. But the “service” that Qantas supplies is not carriage on any “particular flight” but rather a bundle of rights. Yes, hope you sought legal advice before clicking “buy” on the Qantas site, and don’t leave your lawyer at home when you travel, because what you actually purchased was a vague set of contractual obligations that are pretty much unrelated to what you think you bought.

“While Qantas will do its best to get consumers where they want to be on time, it does not guarantee particular flight times or its flight schedules.” In fact, we don’t even promise to make “reasonable endeavours to operate any particular flight”…..

Bernard Keane

This is a one-sided open relationship.

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