So QF had flights listed on the web as departing on a certain day at a certain time.
I check the other carriers, but I book QF because the flight suited my travel requirements. I
Unbeknown to me, that flight was already cancelled.
I get a call saying that my flight has been cancelled and I am offered an alternative flight.
Am I offered a refund?
But I am offered a flight at a different time.
Do I ask for a refund and look for flight with another carrier - Sorry none available that will fit with my travel arrangements.
So I am trapped with QF. They have my money so I accept their offer of an alternative flight.
If the flight that I originally booked on was a "ghost flight" I hope that the ACCC does it job.
Qantas claimed that customers are not buying a specific flight when they book to travel but instead a "bundle of rights" to fly, while it has blamed its booking systems for selling trips it had already cancelled.
I have seen spin before but that statement takes the cake.