You have to ask though, if the VA credit redemption process was so easy, why do they have so much left unclaimed, less than 3 months from when it all expires.
Don't know. I can tell you it was a simple process though.
After going into administration, VA had $1.131 billion in collected fares for flights never flown that was converted into credits. Three years later they have a shade over 37 percent of those credits still on their books.
QF, on the other hand, had $2.031 billion in Unavailed Passenger Revenue on their books as at 30 June 2020, with just over 28 percent left unclaimed three years later.
In absolute dollars, and as a percentage of credits held, a far greater amount has been redeemed by QF punters than VA. That is, at the very least, interesting, if not instructive.
I made a pretty simple comparison based on what I was told about the QF scheme and my experience with Virgin. Not a fanboy of either of them, in the end I used up all of my bank without any angst.