It's reasonable to have that expectation but sadly as you are learning it's not the cost but the value that matters.
As mentioned in other posts, there are a lot of providers jumping on the bandwagon.
Once they have signed you up the manna comes in from heaven and there is no reason for them to make any more effort, unlike a school where you pay as you go and can look elsewhere if it's not meeting your expectations.
If you aren't happy I provided a link in another post to ASQA.
I wish you all the best of luck - I hear almost every day people who have gone down what seems to be the easy path and realised sooner or later all that glitters is not gold.