publication of Harbison’s tome, Alan Joyce and Qantas: the Transformation of an Australian Icon
If the book is rewritten to show the actual facts as put by Alston, at least they won't have to change the title.
Qantas said the huge discrepancy between the points required for international business class flights now compared to pre-Covid was explained as “confusion” on the customers’ part.
A Qantas spokesman explained this "confusion" by stating that Qantas could not possibly be held accountable for the customer's beliefs that Frequent Flyer points were worth anything at all. "They're like a second hand car...has no one ever heard of depreciation? Those Frequent Flyer points were only worth any money when we sold them to gullible corporations in the first place. If they're stupid enough to give them away to customers, why should we have to buy them back for the same price we sold them to somebody else for in the first place? I mean, what idiot thought we'd put them in a comfy chair to Rome just because they took out a credit card they can't afford with a bank, or paid their electricity bill on time? Sheesh, it's not hard. They're worth whatever we decide they're worth when we wake up that morning. It's not like they're actual money or anything. If customers don't like the price we're offering, they're free to sell them somewhere else. They might pick up a few bucks for them on Gumtree or Facebook."
"If they're lucky," he added.