Already seeing a change in VH's narrative. First staff video was thanking Alan and saying the focus is totally on customers, most staff were unimpressed by the performance. Two weeks later, the town hall was a grovelling apology to staff for how badly they have been let down by management. Perhaps she's finally seeing the light, a bit?
If she's genuinely seeing the light (after spending 20 years turning it off) she's doing it kicking and screaming but she has millions a year and an ego riding on it. In the end, how an improvement is achieved matters very little, it's whether it's actually achieved. It's still an absolute disgrace, let's just think about all the engagement surveys that proved what a great job management was doing! They knew, they thought they could keep trashing the place forever.
Either Vanessa is totally incompetent or totally complicit. There is no other choice and neither of them are acceptable. Blatant theft should be met with summary dismissal.