Well Vanessa has just sent an apology email to Qantas customers so we should be good now.
In it she points out that Qantas is reviewing all its ‘customer policies’ to make sure they are fair.
Although there was no mention of reviewing staff policies for fairness, she said that staff are going to be given the ability to be more flexible.
Towards the end she revealed that she shares the pride and passion that staff have for Qantas.
The video has buoyed my spirits and given me hope. Just a few short weeks ago I never could have imagined Qantas just wholesale ‘giving’ flexibility out to staff. She might just turn this ship around yet. Fingers crossed.