Originally Posted by
thunderbird five
Back in mid 2017 (at least), CASA used to have a publicly available document. Service Charter of the Civil Aviation Safety Authority from Executive Manager, Corporate Affairs. Copyright date 2001.
You could back then find it easily just by googling that title. Google it now and be spellbound by what you find.
Well... let's just say that
a lot has changed at CASA in the last 20 years!!