Jim
Couldn’t agree more.
I am presently in Greece to pick up a cruise having spent September travelling through Europe by rail. Mrs M spent much time planning a superb itinerary which so far has worked without a hitch. However, the first leg had to be by air from NI to London. Multiple cancellations to LGW made us change to STN.
Had we not received our bags on arrival quite what would some of the posters on here suggest we would have done? Buy essential items? They all were. Rush bags? To where, which train? Slip a day; not possible for most reservations….. Without our luggage, there would be no holiday to enjoy.
I could go on, but I am disappointed by the acceptance here of such poor service. I have been a professional pilot all my life. Yet another change I guess.
“Sorry for your inconvenience” seems to sort it all out…..
Me