How to put a paraglider in cabin trolly?
A lot of the comments above are along the lines of "... business as usual .... why is this even news ..... any sensible person puts important stuff in the cabin trolly ....."
As somebody who has been in the flying business for more than 40 years - and on the above mentioned flight to Bilbao - I am a truly shocked how far we've come as consumers.
Are we really ready to accept this kind of behaviour by a "premium" airline like SWISS?
We were a group of 10 paragliders - and were part of a guided Paragliding Safari through Spain - that came at a cost of close to 2000.- Euro each. Not having our gliders delivered, meant that we've wasted quite a bit of money because some smart managers in SWISS and Swissport decided to run down the manpower to an unsustainable level - all in an attempt to maximize earnings and get that big bonus for the year.
On the day of our arrival (Saturday) we were finally told by an elderly lady at "lost and found", that the earliest we could expect to see our bags was Tuesday night.
So yes, we did start a ****storm by contacting a variety of media outlets with the story.
And guess what - it worked - after a number of Swiss media outliets reported the issue and contacted SWISS, our paragliders did show up at midnight the following day (still a pain, because we had to drive back to Bilbao in the middle of the night and back - roundtrip 5h).
My point:
Don't accept this nonsense.
You pay good money and you expect good service.
Being delivered to your destination means nothing, if you do not have essential gear with you that constitutes the only reason to take that trip.
According to the latest news reports, SWISS and Swissport have stated that they will add staff to the baggage handling crew in Zurich.
Would they have done the same if we would have just shrugged our shoulders and accepted this stupidity?
Last edited by phantomsphorever; 19th Sep 2023 at 20:27.