Originally Posted by
Sailvi767
Where was the Captain on this flight? He should have properly informed the passengers about the situation and offered the option to deplane.
Sitting in the left seat, right where you’d expect him (or her) to be. I suspect that this was not the captain’s decision. He/she had to be aware of the empty cargo holds. Likely the captain discussed situation with ops and was directed to fly the route with no mention to pax of the baggage snafu, thus banking the route revenue.
As for the spokesman statement about not confirming whether pax were informed, I’d say pax standing in front of an empty baggage carousel for 2 hrs is credible confirmation.